Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
PROFILE OVERVIEW
Proactive, seasoned, and dynamic management professional; offering remarkable experience in the automotive service, encompassing collision repair, auto body shop, expense management, and production. Adept at utilizing out-of-the-box strategies in improving service excellence, formulating strategic plans, as well as executing solution-driven projects, policies, and procedures to ensure highest level of customer satisfaction. Equipped with solid problem solving skills and keen attention to detail, crucial in managing high-priority and deadline-driven projects without compromising the quality of service.
AREAS OF EXPERTISE
Body Shop Operations/General Management
- Administered the entire body shop operations and activities of multiple employees while overseeing the wrecker service to ensure proper functionality
- Rendered assistance in ensuring smooth operation of city-authorized storage lot
- Managed overall business functions, including body work, paint work, customer service, task prioritization, monthly statements, closing tickets, accounting, records, and budget
- Supervised full spectrum of purchasing, marketing, and operations, including detail, used car work, minor body work, contract labor, and rebuilt totals
- Developed estimates, settled claims and total loss, and worked out ACVs
Sales and Profit Maximization
- Achieved the “Top Body Shop Manager in Sales Volume in the Houston District During 1988″ from Ford Motor Company for demonstration of unparalleled performance and dedication to efficiency
- Boosted revenue and profit through sale of labor and related products
- Ensured first-rate quality to drive sales growth, guarantee total customer satisfaction, and strengthen company image by leveraging technical skills and effective marketing methods
Staff Administration
- Directed various staff, including estimators, clerical, porters, metal technicians, paint technicians, drivers, and dispatchers toward achievement of organizational goals
- Mentored and developed several employees to ensure efficient and profitable operation of the Body Shop Department
- Established and maintained positive working relationships within line of work
RECENT EXPERIENCE
Body Shop Manager
Mike Calvert Toyota, Houston, TX
1994-2011
Managed and streamlined the entire body shop operations, including sales, production, and profits. Established and developed customer relations, prepared estimations, coordinated work schedule, set-up projections, developed budget, and performed body shop accounting.
Career Highlights:
- Earned distinction and achieved top estimate accuracy rate through direct supervision of the installation of several Direct Repair Programs
- Gained multiple “Trip” awards from Toyota Motor Company for Top Body Shop Sales in group
- Received several “Management Excellence Award” from Toyota through demonstration of unparalleled performance, dedication to efficiency
EARLIER CAREER
Body Shop Manager
Galleria Area Ford, Houston, TX
Service and Body Shop Manager
Post Oak Paint and Body, Houston, TX
Body Shop Manager
Apollo Paint & Body, Houston, TX
Body Shop Manager
Robbins Chevrolet Company, Houston, TX
Body Shop Manager
Galleria Area Inc., Houston, TX
Service and Body Shop Manager
University Service Center, Houston, TX
Staff Appraiser/Adjuster
Members Mutual Insurance Company, Houston, TX
Working Foreman
University Service Center, Houston, TX
Self-Employed
Independent Paint Shop, Houston, TX
Make-Ready Technician, Heavy-line Mechanic Helper, Painter’s
Helper, and Commission Painter
DeMontrond Buick, Houston, TX
CERTIFICATIONS
TOYOTA MASTER CERTIFIED COLLISION CENTER MANAGER
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR I (I-CAR) PLATINUM
CERTIFIED
- Unibody Repairs, Finish Match, Electrical, AVS, Steering and Suspension, Plastic Repairs, CR2000
AUTOMOTIVE SERVICE EXCELLENCE (ASE) MASTER CERTIFIED COLLISION
- Refinish, Non Structural Damage Analysis, Estimation, Suspension
PROFESSIONAL DEVELOPMENT
Associated Adjustors Training Program, Introduction Course,
Type II-Casualty, PPG Training Courses Painting Basecoat
Clearcoat, Greenbelt Production Systems
COMMUNITY INVOLVEMENT
- Teacher, Children’s Sunday School, Spring Baptist
- Member, Christian Motorcyclist Association (CMA)
